Warranty And Guarantee

Manufactures 5 Year Warranty 

Solid-State electronic head:
Manufacturers 5 year warranty against manufacturers defects

 Manufactures 10 Year Warranty

Manufacturers 10 year warranty on the all filter housings, tank heads, and the bypass valves against manufactures defects

Note: Manufacturers’ warranty and performance guarantees do not cover acts of God, misuse or abuse.  All products must be used in accordance to the specific application.  All warranties and performance guarantees are valid to the original purchases and purchasers delivery location.  Labor and or cost of damage due to misuse or defective items are the responsibility of the purchaser. If you have not had a water test done before purchasing a system, a certified water test may be required for any warranty claims. Should your water test show contaminates unknown at the time of purchase or unknown to Pelican, this may void your warranty. Please contact your authorized Pelican™ dealer for further details. Pelican™ Water Technologies or its Authorized Dealers will not be liable for any circumstance for consequential or incidental damages.  It is the purchaser’s responsibility to insure that the equipment is installed in compliance with all applicable building codes.

The NaturSoft™ Systems (Models NS-3, NS-6) media carry a full replacement warranty against manufacturing defects for a period of one (1) year.  The manufacturers authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser.  Supply water must be free from oil, hydrogen sulfide, high levels of copper and meet the water quality guidelines outlined in the owner manuals product operations page. If the water does not meet these requirements, it will void any warranty.

The Pelican™ WF4/WF6 Iron and Manganese Filter carry a full replacement warranty against manufacturing defects for a period of one (1) year.  The manufacturers authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser.  Supply water must be free from oil, hydrogen sulfide.

Note: These products do not remove or kill bacteria.  Do not use these products with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the filter or system.

Manufactures Performance Guarantee

The Pelican™ Carbon Series PC600 is guaranteed to perform for 600,000 gallons or 5 years. The Pelican™ Carbon Series PC1000 is guaranteed to perform for 1,000,000 gallons or (5) years.  The manufacturers authorized dealers shall be responsible for the repair or replacement of defective media only, labor to replace the media is the responsibility of the purchaser.